Privacy Policy

PRIVACY POLICY


ONLINE BOOKING

When you book online with TravBulls or any of its affiliated websites, you will be required to enter details regarding the lead passenger i.e. Name, address, telephone number and email address. In addition to that you will be required to enter all the names and dates of birth of all travelling passengers. This information will be utilized by us to help us handle your booking. Additionally your name and travel details will be passed on to the airline from which the tickets will be purchased. Please note that your information may be subsequently passed on to certain government organizations as required by law.

PAYMENT DETAILS

As part of the booking transaction, we will collect payment details from you including your credit card details. TravBulls will only use this information to gain payment for services rendered and your credit card details will be removed from our servers. In certain occasions we will contact you via telephone to confirm these details. TravBulls will never request for your payment details via e mail and we urge you not to send such information via e mail and to use our secure payment portal to enter your credit card details.

COLLECTION OF PERSONAL INFORMATION

All personal information given to use over the internet is protected by Secure Socket Layer (SSL) technology to ensure your privacy and safe transmission. Your information will be stored on secure file servers protected by industry standard firewalls. Data is backed up on secondary servers and tape backup. You can contact us on info@travbulls.co.uk at anytime to inquire about the details we hold on you.

THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
(A) Identity Data
This includes data relating specifically to your identity, such as your first name, maiden name, last name, or similar identifier, marital status, title, date of birth and gender.
(B) Contact Data
This includes data relating to how you may be contacted, such as your billing address, delivery address, email address and telephone numbers.
(C) Financial Data
This includes data relating to your means and methods of payment, such as your bank account and payment card details.
(D) Transaction Data
This includes data relating to the transactions you have carried out with us, such as details about payments to and from you and other details of products and services you have purchased from us.
(E) Technical Data
This includes more technical data that we may obtain when you make use of our website, such as your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
(F) Usage Data
This includes information about how you use our website, products and services.
(G) Marketing and Communications Data
This includes your preferences in relation to whether or not you want to receive marketing from us and our third parties and also your communication preferences.
All our website financial transactions are handled through our payment services provider. We will share information only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
At no time will TravBulls provide your personal information to a third party unless you have provided us your express consent.

SECURITY OF YOUR PERSONAL INFORMATION

We take reasonable technical and organizational precautions to prevent loss of, misuse of or the alteration of personal information provided by you.
All personal information given to use over the internet is protected by Secure Socket Layer (SSL) and in addition to password and firewall protection.
Due to the inherent nature of the internet however, we cannot guarantee the security of the data sent over the internet.
You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).


TECHNOLOGY

Our own secure server software encrypts all of your personal information, including credit card information. The process of encryption takes the information you enter and converts it into bits of code that are securely transmitted over the Internet. This scrambled data cannot be read as the information travels over the Internet. Once your encrypted personal information is received by our secure server, it is translated back into its original form and stored in our off-line database. Your credit card information is not transmitted over the Internet again.


COOKIES

Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. They may also be used to track your return visits to our sites.
We may use both “session” cookies and “persistent” cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date. We will use the session cookies to:

• keep track of you whilst you navigate the website
• keep track of items in your shopping basket
• prevent fraud and increase website security

LOGGING


We use Google Analytics to track the number of visitors and their behaviors on our website.
• System administration reasons, i.e. tracking faults with the sites.
• For planning purposes – to monitor effectiveness of campaigns and to keep track of the most visited destinations.

LINKS TO OTHER WEBSITES


The TravBulls website may contain links to other websites for ease of use. However, once you have clicked a link and left our website it should be noted that we do not have control over that website. Thus we are not responsible for the protection of any information you provide while visiting such a site. Please ensure that you read the privacy statement applicable to the website in question prior to providing personal information.

POLICY AMENDMENTS


We reserve the right to update our privacy policy from time to time. You should check this page periodically to ensure that you are happy with any changes made by us.